Boost Your Business with Google My Business

In today’s digital age, having a strong online presence is crucial for businesses of all types. Whether you’re running a service area business or a brick-and-mortar store, one tool stands out as essential: Google My Business (GMB). This powerful platform offers numerous benefits that can help your business thrive, from improving visibility in local search results to attracting more customers. In this blog post, we’ll explore the importance of having a GMB profile and how to make the most of it for your business.

Why Google My Business Matters:

First and foremost, let’s discuss why having a GMB profile is so important. When potential customers search for businesses like yours on Google, they’re often presented with a list of local results known as the Local Pack. These results typically include information such as business hours, location, and reviews—all of which are pulled from GMB profiles.

By claiming and optimising your GMB profile, you can ensure that your business appears prominently in these local search results, increasing your visibility and attracting more potential customers. Additionally, having an updated and robust GMB profile can improve your overall SEO (Search Engine Optimisation) efforts, making it easier for people to find you online.

Optimising Your GMB Profile:

Once you’ve claimed your GMB profile, it’s essential to keep it updated with accurate information and engaging content. Here’s a rundown of everything you can update on a regular basis:

Business Information: Ensure that your business name, address, and phone number (NAP) are correct and consistent across all platforms.
Business Hours: Keep your hours of operation up-to-date, especially during holidays or special events.
Photos and Videos: Upload high-quality images and videos of your business, including interior and exterior shots, product/service offerings, and team members.
Posts: Share updates, promotions, events, and other news through GMB posts to engage with potential customers.
Services: Specify the services you offer, along with detailed descriptions and pricing information.
Attributes: Highlight special features of your business, such as free Wi-Fi, wheelchair accessibility, or outdoor seating.
Reviews: Encourage satisfied customers to leave reviews on your GMB profile, and promptly respond to any feedback, whether positive or negative.

The Impact on SEO:

Keeping your GMB profile updated with fresh content and accurate information can have a significant impact on your SEO efforts. Google values relevancy and consistency, so businesses that regularly update their profiles are more likely to rank higher in local search results.

For example, regularly posting photos and videos can increase user engagement and signal to Google that your business is active and relevant. Similarly, regularly updating your business information and responding to reviews can help build trust with both customers and search engines, ultimately improving your online visibility.

The Importance of Reviews:

One of the most powerful features of GMB is the ability to collect and display customer reviews. Positive reviews can greatly influence potential customers’ purchasing decisions, while also signalling to Google that your business is trustworthy and reputable.

Encourage satisfied customers to leave reviews on your GMB profile by making the process as easy as possible. For example, you can simply ask customers to leave a review via WhatsApp or provide a direct link to your GMB profile in follow-up emails.


In conclusion, having a Google My Business profile is essential for service area businesses and brick-and-mortar stores alike. By keeping your profile updated with accurate information, engaging content, and positive reviews, you can improve your visibility in local search results, attract more customers, and ultimately grow your business.

If you need assistance with optimising your GMB profile or improving your online presence, don’t hesitate to contact us at iBility Solution. We’re here to help you succeed in the digital world.

Written by Ben van der Walt, iBility Solution. If you need help, please feel free to contact us at +27711784658.

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